Q: Can I purchase Eclorie products directly online?
A: Yes! Our website now supports direct B2C purchases for retail customers, as well as B2B wholesale accounts for business buyers.
Q: How do I access wholesale prices?
A: Wholesale customers must register for a wholesale account. Once approved, you will be able to log in and see wholesale pricing. Contact support for further details.
Q: What payment methods do you accept?
A: We accept Credit/Debit Cards, FPX Online Banking, PayNow, Touch ’n Go, and for wholesale partners, bank transfer options are available.
Q: What skin types are Eclorie products suitable for?
A: Our formulations are designed to be effective yet gentle, suitable for normal, combination, and dry skin. For particularly sensitive skin, we recommend performing a patch test on a small area 24 hours before full use, as everyone’s skin is unique.
Q: Are Eclorie products suitable for sensitive skin?
A: Yes. Our formulations use gentle active ingredients such as Niacinamide, Amino Acids, and Witch Hazel—safe for sensitive to normal skin.
Q: Are Eclorie products cruelty-free?
A: Yes. Eclorie is committed to ethical practices. Our products are 100% cruelty-free—we never test on animals, nor do we allow third parties to do so on our behalf.
Q: Why does Eclorie only offer a few products?
A: This is a deliberate choice guided by our value of Simplify. We believe in creating a Core Collection of essential, high-performance products that truly deliver. Every item is meticulously researched and developed as a hero product. Currently, online sales are focused on 3 products to ensure quality and customer experience, while more products are reserved for future launches.
Q: Where do you deliver?
A: We currently ship within Australia, Malaysia, Singapore, and selected international regions.
Q: How long does delivery take?
A: Pre-order might take longer than 25 days while majority are readystocks.
Australia: 5–10 working days after dispatched.
Malaysia: 3–6 working days after dispatched.
Singapore: 5–9 working days after dispatched.
Other regions: Delivery time varies depending on courier.
Q: What if I receive a damaged or incorrect item?
A: Please contact us within 3 days of receiving your order with supporting photos. We will arrange for replacement or refund.
Q: How do I apply to become a wholesale customer?
A: Simply fill in our Wholesale Application Form. Once approved, you’ll be given access to wholesale pricing and order directly online. https://forms.gle/ikGGcVXyvNSVapCAA
Q: Do you have an affiliate program?
A: Yes. Affiliates receive unique referral links and earn commission from each sale. Contact support for further assistance.