Help Centre

Frequently Asked Questions

Everything you need to know about ordering, our formulas, delivery, and partnering with Eclorie.

Ordering & Payment

Can I purchase Eclorie products directly online?

Yes! Our website now supports direct B2C purchases for retail customers, as well as B2B wholesale accounts for business buyers.

What payment methods do you accept?

Available payment methods for Australian orders are shown at checkout.

Products & Your Skin

What skin types are Eclorie products suitable for?

Our formulations are designed to be effective yet gentle — suitable for normal, combination, and dry skin. For particularly sensitive skin, we recommend a patch test on a small area 24 hours before full use, as everyone’s skin is unique.

Are Eclorie products suitable for sensitive skin?

Yes. Our formulations use gentle active ingredients such as Niacinamide, Amino Acids, and Witch Hazel — safe for sensitive to normal skin.

Are Eclorie products cruelty-free?

Yes. Eclorie is committed to ethical practices. Our products are 100% cruelty-free — we never test on animals, nor do we allow third parties to do so on our behalf.

Why does Eclorie only offer a few products?

This is a deliberate choice guided by our value of Simplify. We believe in creating a Core Collection of essential, high-performance products that truly deliver. Every item is meticulously researched and developed as a hero product. Currently, online sales focus on 3 products to ensure quality and customer experience, while more are reserved for future launches.

Shipping & Delivery

Where do you deliver?

We currently deliver within Australia only. See our Shipping Policy for current charges and delivery estimates.

How long does delivery take?

Estimated delivery within Australia is 5–10 business days. Delivery times are estimates and may vary. See our Shipping Policy for details.

What if I receive a damaged or incorrect item?

Please email support@eclorie.com with your order number and details. We will provide a remedy in accordance with the Australian Consumer Law. See our Returns & Refunds Policy for details.

Wholesale & Partners

How do I access wholesale prices?

Wholesale customers must register for a wholesale account. Once approved, you’ll be able to log in and see wholesale pricing. Contact support for further details.

How do I apply to become a wholesale customer?

Simply fill in our Wholesale Application Form. Once approved, you’ll be given access to wholesale pricing and can order directly online.

Do you have an affiliate program?

Yes. Affiliates receive unique referral links and earn commission from each sale. Contact support for further assistance.